About Us

Contact Us


Appointment enquiries or need assistance in completing an ESA50 or UC50 questionnaire?

For any enquiries or help completing your ESA50 or UC50 questionnaire, please contact us on 0800 288 8777.

Questions, Complaints or need information in another format?

Please feel free to email us on customer-relations@chda.dwp.gov.uk(link sends e-mail).
If requested, a call from a Customer Relations Manager will be made within 2 working days between Mondays and Fridays, 9am and 5pm.

Alternatively you can write to us at:

Customer Relations Team
Health Assessment Advisory Service
Room 4E04, Quarry House, Quarry Hill, Leeds LS2 7UA

Customer Feedback

Feedback leaflets are available in our Assessment Centres. You can also download a feedback form here.

Press Enquiries

For all press enquiries, please email us(link sends e-mail). Please note that this mailbox is for media enquiries only and any information sent to this email address may be shared with third parties. All customers should contact customer-relations@chda.dwp.gov.uk.

Company Registration

You can find full information about our company registration by clicking here.

Contact for Personal Independence Payment (PIP) Assessments

Independent Assessment Services (IAS) conduct PIP assessments on behalf of DWP within southern and northern England and Scotland, with Capita conducting assessments in central England, Wales and Northern Ireland.
For IAS PIP information, visit their website.
For Capita PIP information, visit their website.