Finding your Assessment Centre

9 November 2018
Healthcare practitioner greeting a customer

Centre for Health and Disability Assessments operates out of over 150 locations across England, Scotland and Wales. You can find your local Assessment Centre here.

If you are required to attend a face-to-face assessment, we will send you an appointment letter with the time, date and location of your assessment. You should not have to travel more than 90 minutes each way by public transport to visit an Assessment Centre.

The Department for Work and Pensions (DWP) allows you to rearrange your appointment once. If you need to rearrange your appointment, please call our enquiries line before the day of your appointment on 0800 288 8777. Our lines are open Monday to Friday from 8am to 8pm and Saturdays from 9am to 5pm.

Most of our Centres are shared with other government offices such as Jobcentres. In some cases, if you use a wheelchair or have other significant mobility issues, we may send you to an Assessment Centre you can access. If this is not possible we may be able to arrange transport for you or conduct your assessment at home. Please let us know as soon as possible if you have mobility problems by calling the enquiries line.

When attending your assessment, please remember to bring:

  • Your appointment letter
  • Proof of identity. This can be your passport or three other different types of identification such as a birth certificate, driving licence and a utility bill
  • Any hospital appointment or admission letters
  • Tablets or other current medication, such as inhalers
  • Any medical aids, such as walking aids, hearing aids, glasses and contact lenses
  • Any letters from your GP or specialist detailing your medical condition that you have not already sent in with your questionnaire
  • Your bank or building society details if you are claiming travel expenses

If you need more information about the assessment process, please see our Frequently Asked Questions or Helpful Videos.