{"id":214,"date":"2021-09-21T15:26:34","date_gmt":"2021-09-21T14:26:34","guid":{"rendered":"http:\/\/chdauk.co.uk\/?page_id=214"},"modified":"2022-12-09T15:23:27","modified_gmt":"2022-12-09T15:23:27","slug":"customer-charter","status":"publish","type":"page","link":"https:\/\/chdauk.co.uk\/about-us\/customer-charter\/","title":{"rendered":"Customer Charter"},"content":{"rendered":"
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 <\/p>\n

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Our Mission<\/h3>\n

Our mission is to help customers move forward with their lives by providing a quality, sensitive and respectful service.<\/p>\n

Our commitment to you<\/h3>\n

We commit to treat all our customers fairly.<\/strong>
\nWe will be polite and helpful.
\nWe will treat you with respect.
\nWe will listen to what you say.
\nWe will protect your personal information.<\/p>\n

We expect you to do certain things in return.<\/strong>
\nGive us correct information.
\nGive us more details if we ask.
\nTell us when something changes.
\nBe on time for appointments.
\nTreat our staff with respect.<\/p>\n

We aim to make our process easy to understand.<\/strong>
\nWe will give you clear and accurate information.
\nWe will answer any questions you have.
\nWe will explain what you should do next.<\/p>\n

We aim to make our services easy to access.<\/strong>
\nWe will tell you when and where to go for your appointment.
\nWe will give you clear directions if you need to travel.
\nWe will tell you if you need to bring anything with you.<\/p>\n

We aim to communicate in the way that is best for you.<\/strong>
\nYou can use your own interpreter or ask us for an interpreter.
\nYou can ask for a British Sign Language interpreter.
\nYou can bring a friend, relative or carer to your appointment.
\nYou can get information in a different format, such as Braille or large print.<\/p>\n

We aim to improve our service with your help.<\/strong>
\nTell us how we could serve you better.
\nTell us when we have done something well.
\nTell us if you have trouble with any of our services.
\nWe will use your feedback to improve how we do things.<\/p>\n

We aim to make it easy for you to give us feedback.<\/strong>
\nTelephone: 0800 288 8777 (free phone number)
\nEmail: customer-relations@chda.dwp.gov.uk(link sends e-mail)<\/span><\/span><\/a>
\nAddress: Customer Relations Team
\nHealth Assessment Advisory Service
\nRoom 4E04, Quarry House
\nQuarry Hill, Leeds LS2 7UA<\/p>\n

The Health Assessment Advisory Service is delivered on behalf of DWP by Centre for Health and Disability Assessments.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

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