News and Updates: Blog

21 April 2017

Improving assessment of fluctuating conditions

New guidance and training has been introduced for our Healthcare Professionals to help them explore in detail how customer’s conditions can sometimes vary.

HCP talking to a customer
Service updates
27 January 2017

Maintaining high levels of customer satisfaction

We value the feedback we receive from our customer surveys as they provide useful insight into how well we are delivering our service. Our most recent results show high levels of customer satisfaction, with ratings for September to November 2016 at 93.4%.

Image of a customer satisfaction form
25 August 2016

A day in the life of a Healthcare Professional

Our Healthcare Professionals (HCP) always take the time to read each customer’s file ahead of undertaking an assessment. This involves reading the customer’s Capability for Work questionnaire (ESA50) and reviewing any medical evidence that may have been provided.

Image of a Healthcare Professional sitting at a desk with a customer
Service updates
30 June 2016

Our mission to help customers

At CHDA, our mission is to help customers move forward with their lives by providing a quality, sensitive and respectful service.

CHDA Mission to help customers
Service updates
20 January 2016

Customer Champions

We are always striving to improve our customer’s experience when they come to us for an assessment.

To support this, Centre for Health and Disability Assessments (CHDA) has launched a network of Customer Champions around the country focused on making sure customers get the best service possible.

Customer Champion at Centre for Health and Disability Assessment