News and Updates: Service Updates

As part of our commitment to improve customer services, CHDA commissions an independent survey on the quality of service we provide. Each week a random sample of customers are polled by an independent survey company using telephone and postal questionnaires.

The Department for Work and Pensions (DWP) has launched a new, revised ESA50 form in order to make applications for the Employment Support Allowance (ESA) easier for customers to complete.

We are delighted to announce that CHDA has successfully achieved Level 2: Disability Confident employer accreditation. This is part of our commitment to recruiting and retaining the best people, regardless of disability.

We value the feedback we receive from our customer surveys as they provide useful insight into how well we are delivering our service. Our most recent results show high levels of customer satisfaction, with ratings for September to November 2016 at 93.4%.

We have now been delivering the Health Assessment Advisory Service for 18 months and I wanted to mark the milestone with an update and a quick look ahead.

When we began in 2015, our biggest challenge was to consistently deliver a high quality service. So we recruited extra Healthcare Professionals and developed new, innovative communications – including this website!