What to expect at your assessment

2 September 2019
A healthcare professional conducting a face-to-face assessment

If you are asked to attend a CHDA Assessment Centre, you may want to know what to expect.

To help, we have produced three videos to assist you with the assessment process.

The first video explains what takes place before, during and after your assessment. It explains the process from when you first make your claim, through to the face-to-face assessment and then what to expect afterwards.

You can watch the video here:



Our second video shows what to expect during a face-to-face assessment to give you an idea of what will happen on the day of the assessment. You can watch the video here:



The third video answers some frequently asked questions about the support and special requirements you may need. You can watch the video here:



More information on the assessment process can be found by clicking here, and you can visit our most Frequently Asked Questions page. Alternatively, if you wish to contact our Customer Enquiries team, you can find the relevant information by visiting our Contact us page. 

Please note: These videos portray a reconstruction of certain aspects of an assessment, and as such act as a representation only. The questions, activities and duration of an actual assessment will vary depending on your specific condition. We are committed to ensuring the privacy of our customers and have used actors and our healthcare professional staff throughout these videos.